🎥 This isn't the first time I've heard people talking about Netflix's supposed rule that the plot needs to be explained aloud multiple times in order to accommodate viewers who are scrolling their phones while watching movies at home. But it was interesting to hear Matt Damon and Ben Affleck's take on it.
I take this less as a "the quality of movies is going downhill" statement, and more an acknowledgement that we need to know where our audience is at, and meet them there.
(I'm gonna talk for a second about fictional shows/books, but there are solid takeaways for marketing, too. I'll get there in a minute.)
There are times I want a deep, thoughtful show with lots of visual nuance. I love the thrill of catching a glimpse of some easter egg that makes all the pieces click into place.
And then sometimes I want something to play in the background while I'm sewing.
With books, there are times I want to deeply sit with a novel, knowing that I'm going to have to work for every insight. (Mick Herron's Slow Horses series is like that—they're wildly entertaining reads, but you'd better not let your attention drop for a second or you'll get lost.)
Other times, I want to blaze through something—or listen to it on audio while I'm doing something else. Then, I'm forever grateful for mystery authors like Tess Gerritsen whose detective characters re-explain the clues from time to time so you can remember what's going on.
Damon and Affleck say Netflix's rule of thumb is to rehash the plot 3-4 times for their distracted audiences. In marketing, the adage has always been that you have to get in front of your audience 7 times before they remember you.
SEVEN TIMES.
And the key is that each of those times need to feel similar enough that your audience recognizes the pattern.
That's where branding comes in—the colors, the language, the overall vibe.
And that's where your signature story comes in.
By that seventh time, you want your ideal customer tilting their head, studying your post. "Oh, right," they're saying. "That's the person who [insert your story here]. I should check them out."
What I'm saying is this:
Attention is scarce—even after someone has opted in (like if they've pressed Play on a Netflix show). You can lament that fact, or you can meet your audience where they are—and make it easy for them to recognize you by repeating your signature story.